Telephone and email training

We can offer you special training if your employees need to perfect their linguistic competence on the telephone or when writing emails.

Flexibly and according to your requirements: online, by telephone or directly on your premises.

On the telephone: We will practice standard communication situations, such as:

• Greetings
   
• Introductions
   
• Making appointments
   
• Asking for information
   
• Acquisition

Correctly writing emails: Training activities cover:

• Creating standard formulations and saving them as templates
   
• Selecting the appropriate tone
   
• Creating polite phrases and saving them as templates.